We customize our services to your needs to improve clients experience and strengthen their loyalty.
EVALUATION
Social Media
Mystery Call
Mystery Guest
Customer Processes
Operation Evaluation
TRAININGS
Customers Service Training
Upsell Training
Handling Complaints
Golden Rules Of Communication
Customers Service Processes
CONSULTATION
Return Visit
Post Evaluation Consultation
Customer Value Consultation
Measuring Service Performance
Keys To Improve Customer Service
Are you looking for imaginative options and
even better solutions?
BENEFITS
We create program to all who deal with customers whether by telephone,
personal contact or any different type of online conversation.
SERVICE PERFORMANCE
We are changing not just an employee's attitude but we turn your customer service stand out to see your guests happier and make them feel like home away from home.
CUSTOMER NEEDS
Guest loyalty is by anticipating their needs and their expectations which makes heroes out of your employees to have guest's loyalty forever.
FEEL THE CARE
We share valuable experience through collaboration and practice in luxury hotel chains around the world.
EXCELLENCE FROM EXPERIENCE
During several years working for the best hotel company earned experience in different continents and four different countries within the company.
VALUE ADDED SOLUTION
Experience with high end demanding customers, diversity of complaints and their handling went through our journey to here.
EFFECTIVE CUSTOMER APPROACH
Finds small ways to unexpectedly delight their customers and they do so by anticipating their unexpressed wishes.
ABOUT US
We are a dynamic team with many years of experience in offering services to hotel guests, including setting a high standard. We focus on knowing how to solve key and unpleasant situations so that the customer is always satisfied.
We offer everything in Hospitality industry. We create comprehensive solutions from basic training through specific workshops to targeted consultations with the hotel management. All this with regard to the uniqueness of the place and the target group.
REFERENCES
Hotel Grandezza |
Customer service evaluation and training of front office staff |
Hotel Golf Garni Mikulov |
Customer service comprehension training to operation managers |
Pytloun Hotels Group |
Customer service comprehension training to operation managers |
King David Prague Hotel |
Customer service comprehension training to operation managers |
CONTACT
We are an experienced team with a demonstrated history of working in the hospitality industry and high expectation of customer service for the best luxury hotel chain in the world.
Lucie Mahlová
Managing director
lucie@improvement.cz
Phone: +420 776 735 848
Tereza Peterková
Project director
tereza@improvement.cz
Phone: +420 605 152 868